From first visit to showroom at beginning of year to installation end April nothing was too much trouble. Showroom staff guided us through options and we decided on inset burner, so that we could retain existing fire surrounds. The fitters turned up on day exactly at given time, they did excellent job, explain throughout what they were doing, made first rate job of cleaning up, not that they made much mess. Would not hesitate recommending Evans to anybody thinking of putting Multi Fuel Burner in their home.